![]() What is the Energy Ombudsman and how can it help?.How can I get an energy problem or complaint sorted out?. ![]() What are the new complaint rules for energy firms?.How bad is the situation with energy complaints?.What are the most common energy complaints and some tips to solve them?.Plenty more companies are busy making public statements about how well they are doing which is at such clear odds to what many of their customers are experiencing. The Times has done great work in exposing those unscrupulous providers that are still forcing people on to prepayment meters, despite this directly breaching Ofgem’s rules around vulnerable people. Here I explain how to make a successful complaint, whatever your issue.Įnergy firms are well and truly in my bad books. The most common gripes were around gas and electricity billing, meter readings and account balances. Complaints to the Energy Ombudsman increased by 84% between April and June compared to the same period last year. ![]()
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